Shipping + Returns


Shipping

Free U.S. Shipping on all products. No minimum required.

Each piece is handmade in our Queens, NYC studio, so please allow 2-3 weeks for delivery. If you're in a rush, please let us know in the comment box at checkout, and we'll do our best to fulfill your request. On international orders, a shipping charge of $18 will be applied.

Each piece of Sweet Hyena jewelry arrives in a kraft paper gift box inside a cushioned mailer. If you're sending a gift, please let us know in the comment box at checkout, and we'd be happy to include a handwritten note if you wish.

Returns

If you are not completely satisfied with your Sweet Hyena purchase, you may request a return within 10 days of receiving your shipment. However, custom pieces, sale items, and gift cards are final sale. To be eligible for a return, your item must be in the same condition that you received it. To complete your return, we require a proof of purchase.

For all eligible returns, you may exchange your purchase for other items or store credit. The cost of shipping the item to you will be deducted from your exchange value/store credit. If you have any questions, or if you'd like to request a return, please contact us at returns@sweethyena.com. Send eligible returns to: Sweet Hyena, 1920 Harman St #105, Ridgewood, NY, 11385, USA.

You're responsible for shipping the item back to us. We don’t guarantee that we will receive your returned item. Once we receive your return, we'll notify you of the approval or rejection of your return. If you are approved, a store credit will be applied to your account.